UNIVERSAL PRIVACY POLICY
At Node Systems ("we," "our," or "us"), operated under nodesystems.org, we respect your privacy and are committed to protecting the personal data and metadata generated through our infrastructure. This Privacy Policy outlines how we collect, use, store, and protect information across our web applications, telephony networks, storage backends, and public lookup services.
1. Information We Collect
1a. Call & Telephony Records
- •Call Detail Records (CDR's) on our Headquarter PBX's and our Partners' systems.
- •Call Recordings and Voicemails
- •Extension & IAX2 Credentials
1b. File Storage & Services
- •Applications sent through Node Systems
- •Signed Uploaded Documentation (Which is offloaded to our secure blazebucket)
- •Storage Metadata, including file names, sizes, timestamps and other access logs
1c. Account Authentication & Identifiers
- •Usernames, hashed passwords, session tokens, and access logs
- •Workforce & Administrative Data: Shift schedules, support ticket logs, and internal communications.
1d. Technical & Network Logs
- •API & Web Requests: IP Addresses and request parameters (These IP addresses are only available to classified personnel)
2. How Do WE Use This Information
Routing Calls Through Partnered Communities
Interconnecting calls seamlessly across federated partner networks and community voice trunks.
Network & Account Security
Protecting user sessions, preventing unauthorized endpoint access, and monitoring infrastructure health.
System Optimization & Logging
Analyzing aggregate performance metadata to enhance latency, dialplan routing, and platform availability.
Service Registration
Verifying and provisioning user identities, IAX trunk allocations, and hosted PBX line assignments.
3. Data Storage & Retainment
We do not sell, rent, or trade personal information or telecommunications data to third parties. We utilize select enterprise infrastructure partners to process and store data:
Object & Database Storing
Backblaze & In-House Storage
Telephony Carriers
Voip.MS, FreePBX, etc
Hosting Providers
OVHCloud
4. Public Directory & Lookup Tools
Directory Query Rules
Information submitted through our public verification tools (e.g. Number & Trunk Lookup) process and submit block information against our internal database directory (blocks.json). Public queries will only show non-sensitive information (Including activity status, protocol type, and block name) and do not leak any private credentials or keys.
5. Security Measures
Transport Encryption
TLS/HTTPS encryption across all web interfaces, headquarter systems, and all api endpoints.
Network Isolation
IP Whitelisting, 404 responses for unauthorized endpoints, and encrypted Tailscale network overlay for internal system-to-system communications.
6. Contact Information
Service Administrator Inquiry
Any questions regarding any of the stated information may be directed to an available Service Administrator by emailing admin@nodesystems.org or calling 1-833-240-8511 and one of our support representatives will be happy to redirect you to us.