OPERATIONS & INFRASTRUCTURE
The Operations & Infrastructure Department is responsible for maintaining core bare-metal nodes, PBX trunk stability, tickethandling queues, and tier-3 technical support for Node Systems.
Core Responsibilities
Call Queue & Support Routing
Managing all customer and technical support inquiries through direct automated support bots and PBX call queues.
Feature Testing & Deployment
Assisting Infrastructure Leads in testing core telephony features, SIP trunking, and hosting new systems across the network.
Software & Bare-Metal Support
Supporting the community with client software configurations, extension provisioning, and system resolution.
Department Leadership
Engineering and infrastructure leads maintaining network uptime.
Open Position
Manager of Operations & Infrastructure
Open Position
Assistant Manager
Facing Network Issues or Need Extension Support?
Open a technical support ticket to report node downtime, request PBX extension lines, or troubleshoot SIP client connections.